If you need to cancel or reschedule your appointment, please provide a minimum of 24 hours notice so that we can offer your appointment time to other clients. If you cancel less than 24 hours before your scheduled appointment time, you will be charged the full amount of your appointment rate. Exceptions may be made depending on the circumstances of the cancellation.
MISSED APPOINTMENT POLICY
For missed appointments without providing prior notice, you will be charged at full amount of the appointment rate. Exceptions may be made depending on the circumstances.
Protecting your privacy is very important to us at Prime Therapy & Performance. In the course of booking and providing treatments, we need to collect your personal health information! How we collect, use and disclose this information is governed by the "Personal Health Information Protection Act (PHIPA), 2004. Collection", we collect only the information that is required to provide a safe and effective treatment to our clients and to also meet our professional and legal obligations. This information is collected from when you book your appointment, to when you fill out a health history form, and also when we discuss your health history during the intake interviews. ALL information obtained over the course of the treatments is also considered personal health information and confidential.
USE AND DISCLOSURE
We use clients’ personal health information primarily for the purpose of providing a safe and effective treatment for all clients (if being Osteopathy, Fascial Stretch Therapy, Nutrition Guidance, or Performance/Strength and Conditioning treatments,etc). Secondary purposes commonly include, but are not limited to: disclosing treatment details to insurance companies (with written consent only*) for the purpose of verifying treatment benefit claims made by clients; conferring with other regulated health care professionals regarding a client’s care; and complying with requests from representatives of the Colleges, who may view client files as part of their Quality Assurance Program/Assessments/Peer Reviews. Documents containing personal health information are kept securely in the appropriate patient records and documents also are securely disposed of when they are no longer in use, or have exceeded the legally-mandated retention period. Electronic files are secured on password-protected devices.
*We will only disclose clients’ personal health information without their prior consent when required to by law, or under circumstances granted by the Regulated Health Professions Act and PHIPA.
If you’d like any clarification or have any questions on this policy, health privacy, or in general, please contact us directly at 416-559-6997